Roncooley is committed to providing users with a safe and convenient shopping experience. In order to maintain the order of the website and protect the rights of all users, users who visit and use this website must abide by the following code of conduct:

Legal Use

Users agree to use this website and its services in a legal manner and not for any illegal, fraudulent, or infringing purposes. Users must comply with local laws and regulations when using the website and avoid any conduct that may give rise to legal liability.

Respect for Copyright

This website and its content (text, images, designs, trademarks, and other materials) are protected by copyright. Users may not reproduce, disseminate, or use them for commercial purposes without the express permission of Roncooley. Roncooley reserves the right to pursue legal action for any unauthorized use or copyright infringement.

Information Accuracy

Users must provide true, accurate, and complete personal information for order placement, payment, and shipping to ensure smooth order processing and timely delivery. Users must update their information promptly and are responsible for maintaining the security of their accounts. Roncooley may assist but assumes no liability for any order errors or information leaks caused by personal reasons.

Shipping and Delivery

Shipping Time: All orders will be shipped within 1–3 business days after payment is received.

Shipping Policy: We ship via international carriers such as DHL Express, FedEx, and UPS. Estimated delivery time to North America, Europe, Asia, and Oceania is a minimum of 14 days. Shipping information will be provided after shipment and can be tracked through the carrier. Peak seasons or force majeure events may cause delays, and Roncooley will promptly notify users.

Shipping Fees: Shipping fees will be automatically displayed at the checkout page. Customs duties and import taxes may apply to some countries and are the sole responsibility of the user.

Payment Methods

This website only accepts PayPal payments for secure and reliable transactions. PayPal provides encryption and anti-fraud protection to protect users' payment information and funds. After payment is completed, users will receive a confirmation email for their order.

Return and Refund Policy

Users may submit a return request within 30 days of receipt. Products must be unused, thoroughly packaged, and included with all accessories.

Return Process: Contact Roncooley Customer Service → Receive Return Instructions → Return the Product as instructed. → Roncooley will review the Product → Process a Refund or Exchange, as appropriate.

If the Product has quality issues or is damaged during shipping, Roncooley will process a full refund, partial refund, or exchange, depending on the circumstances. Refunds are typically processed within 5–7 business days, though the exact time it takes to reach your account may vary depending on the bank and region.

Privacy Policy

Roncooley respects user privacy and uses the information collected only for order processing, shipping, customer service, and improving the website experience. Personal information provided by users will be strictly protected and will not be disclosed to third parties without permission, unless required by law or necessary to complete the transaction. For more information on this privacy policy, please refer to the Privacy Policy page on this website.

Governing Law and Changes to Terms

These Terms of Service are governed by the laws of the People's Republic of China. Roncooley reserves the right to modify and update these Terms of Service at any time. Your continued use of this website after any changes constitutes your acceptance of the revised terms.

If any dispute arises from these Terms or the use of this website, the parties shall first resolve the dispute through friendly negotiation. If negotiation fails, the user agrees to submit the dispute to the court in the registered place of Roncooley for litigation.

Customer Service Contact Information

If you have any questions regarding these Terms, orders, payment, delivery, or returns, please contact:

Email: roncooleyshop@hotmail.com

Tel: +86 17129143055

By using the Roncooley website, you agree to be bound by these Terms of Service.