Roncooley is committed to providing a safe, convenient, and reliable shopping experience for our customers worldwide. Whether you're in North America, Europe, Asia, or Oceania, we ensure that every Roncooley garment arrives with you on time and safely. Below is a detailed description of our shipping policy to help you navigate the entire shopping process.
Shipping Areas, Carriers, and Estimated Shipping Times
Roncooley partners with several renowned international carriers, including DHL Express, FedEx, UPS, and China Post International Parcel Service. We select the optimal shipping method based on package weight, size, and destination, ensuring every item arrives as quickly and safely as possible.
Shipping Time: We ship your order within 2-7 business days of receiving it. You will be notified via email with the shipping details and tracking number.
Main delivery areas and estimated arrival times (calculated from the date of shipment):
North America (including the US, Canada, Mexico, and others)
- Estimated delivery time: Approximately 14–21 business days
- Common carriers: DHL Express, FedEx, UPS
Europe (UK, France, Germany, Italy, Spain, etc.)
- Estimated delivery time: Approximately 14–21 business days
- Common carriers: DHL Express, FedEx, UPS
Asia (China, Japan, South Korea,etc.)
- Estimated delivery time: Approximately 14–18 business days
- Common carriers: DHL Express, China Post International Parcel Service
Oceania (Australia, New Zealand, etc.)
- Estimated delivery time: Approximately 14–20 business days
- Common carriers: DHL Express, FedEx
Currently unable to ship to the following countries/regions:
India, Egypt, Ethiopia, Saudi Arabia, Bangladesh, Singapore, Philippines, Iraq, Pakistan, Albania, Ecuador, Guatemala, Algeria, Myanmar, Thailand, Tunisia, Morocco, Kenya, Palestine, Iran, Uganda
Notes:
Delivery time is at least 14 business days. The actual arrival time may be extended due to carrier scheduling, customs clearance, holidays, and other uncontrollable factors.
Peak seasons or exceptional circumstances (holidays, extreme weather, epidemics, etc.) may cause delivery delays, and we will promptly notify customers.
Custom-Made Apparel: Extended Processing Time Notice
We are committed to offering high-quality, personalized clothing that fits your unique style. As many of our garments are custom-made to order—including adjustments for size, color, or design—each piece requires additional time for careful production and quality checks.
Please note that custom apparel typically takes 5-10 business days for processing before it is shipped. This is longer than standard ready-to-wear items due to the handmade nature of our products. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
We appreciate your patience and understanding. Creating something special takes time, and we’re dedicated to delivering a product that’s worth the wait.
For any questions about your order timeline, feel free to contact our customer service team— we’re here to help!
Shipping Fee Information
Shipping fees will be automatically displayed on the checkout page and calculated in real time based on the item's weight, dimensions, and destination.
Some countries may incur import taxes or duties, which are the responsibility of the recipient.
Please ensure that you provide the correct delivery address and postal code to avoid additional charges or delivery delays.
Tracking and Exception Handling
After shipment, we will email you a tracking number.
You can use this tracking number to check the delivery status on the carrier's official website.
If your package is delayed, lost, or damaged, please get in touch with Roncooley Customer Service immediately.
We will assist in contacting the carrier to confirm the delivery status and will do our best to resolve the issue.
Shipping Instructions and Special Circumstances
- Customs Clearance:International orders must clear customs at the destination country/region. Please ensure your delivery information is accurate.
- Address Accuracy:Please provide the recipient's complete name, phone number, address, and zip code.
- Holiday Impacts: Holidays and peak shipping periods may cause delivery delays.
- Extreme Weather and Force Majeure: Natural disasters, epidemics, or other uncontrollable factors may cause logistics disruptions and extend delivery times. We will promptly notify customers and provide solutions.
- Package Delivery Confirmation: Some areas may require a signature confirmation. Please ensure someone is present to receive the package at the delivery address.
Contact Us
If you have any questions or need assistance regarding delivery, please feel free to contact us:
Email: roncooleyshop@hotmail.com
Tel: +86 17129143055
Our customer service team is dedicated to answering your questions and ensuring a smooth, transparent, and secure shopping experience.