Roncooley is committed to providing a transparent, professional, and convenient shopping experience for customers worldwide. We understand that sometimes products don't meet your expectations, so we have established a clear return policy to ensure a smooth, secure, and worry-free return process for all our customers. To help you complete your return, please carefully read the following terms and conditions before submitting a return request. 

Return Terms and Periods

Returned items must be unused and fully packaged, including the original box, tags, labels, and all included accessories. Missing packaging or accessories may result in the return being rejected. Return requests must be submitted within 30 days of receipt. Returns received after this deadline will not be accepted. 

⚠️ Note: Returns that do not meet the above conditions will be rejected.

Return Process

1. Contact Customer Service to submit a request.

Email:roncooleyshop@hotmail.com

Phone: +86 17129143055

Provide your order number, purchase date, return item, and reason. Customer Service will confirm return eligibility within 24–48 hours.

1. Receive return instructions and prepare to ship your item back.

Customer Service will provide your return address, packaging, and shipping requirements, and a recommended shipping method (trackable shipping is recommended).

Please package the item properly according to the instructions to ensure it arrives undamaged. Return the item using a reliable shipping method and retain the tracking number for future reference.

1. Return Review and Refund Processing

Roncooley will review the returned item upon receipt to confirm that it is unused, thoroughly packaged, and includes all accessories.

Once approved, the refund will be processed through PayPal via the original payment method. The refund typically arrives within 5–7 business days, but this time may vary depending on the bank and region.

PayPal may charge a small processing fee. If the product is not approved, customer service will explain the reason and return the item.

Return Notice

Ensure the product matches the information confirmed by customer service and is fully packaged to prevent shipping damage or loss.

We recommend using trackable shipping and retaining the tracking number.

Unless there is a quality issue or the wrong item was shipped, return shipping costs are the customer's responsibility.

Quality Issues or Shipping Damage: Depending on the circumstances, a full refund, partial refund, or exchange may be available.

Return address :
Yunting Ceng
Room 201, NO.179, Xinhe Road, Buyong Community, Shajing Street, Bao'an District
City: Shenzhen
Province: Guangdong
Country: China
518125
Phone: 18676363540

How to Return ?
Buyer should bear the return shipping fee.
1.Please include the following information in the return package :
①Leave a note about Order number , buyer email account and product SKU of the item(s) you want to return.
②Reasons for return.
2.Please take a photo of the package with the note
3.We will refund the product payment once we receive and inspect the item .
4. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
（If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）

⚠️For your attention,Cos before you return the items, below are some kind reminders other than the requests in Return Policy:
1. The return freight is quite expensive and it usually takes a long time before we receive it;
2. The refund（not include the shipping fee) will be transferred only when the parcel has been received and checked clearly
3.The declared value should be same with the original package, otherwise it might incur in import taxes, and make the return package fail to delivery us and return to you.

Refund Instructions

Refunds will be made through the original payment method (PayPal) for the original product price, excluding return shipping costs (unless there is a quality issue or the wrong item was shipped).

Refunds are typically credited within 5–7 business days, but the specific timeframe may vary depending on the bank and region.

If the return is not approved, customer service will explain the reason and return the item.

Exception Handling

Lost in Shipping: Please provide the tracking number and relevant information, and customer service will assist in contacting the shipping company to resolve the issue.

Return Delays: Holidays, peak seasons, or force majeure events (such as extreme weather or epidemics) may cause return delays. Roncooley will promptly communicate with customers and provide solutions.

Customer Service Contact Information

For any questions or return assistance, please contact:

Email:roncooleyshop@hotmail.com

Tel: +86 17129143055

Roncooley is committed to providing every customer with a safe, smooth, and transparent shopping and returns experience. Please follow the above process to ensure a smooth return process.