Return Policy
Roncooley is committed to providing a transparent, professional, and convenient shopping experience for customers worldwide. We understand that sometimes products don't meet your expectations, so we have established a clear return policy to ensure a smooth, secure, and worry-free return process for all our customers. To help you complete your return, please carefully read the following terms and conditions before submitting a return request.
Return Terms and Periods
Returned items must be unused and fully packaged, including the original box, tags, labels, and all included accessories. Missing packaging or accessories may result in the return being rejected. Return requests must be submitted within 30 days of receipt. Returns received after this deadline will not be accepted.
⚠️ Note: Returns that do not meet the above conditions will be rejected.
Return Process
- Contact Customer Service to submit a request.
Email:roncooleyshop@hotmail.com
Phone: +86 17129143055
Provide your order number, purchase date, return item, and reason. Customer Service will confirm return eligibility within 24–48 hours.
- Receive return instructions and prepare to ship your item back.
Customer Service will provide your return address, packaging, and shipping requirements, and a recommended shipping method (trackable shipping is recommended).
Please package the item properly according to the instructions to ensure it arrives undamaged. Return the item using a reliable shipping method and retain the tracking number for future reference.
- Return Review and Refund Processing
Roncooley will review the returned item upon receipt to confirm that it is unused, thoroughly packaged, and includes all accessories.
Once approved, the refund will be processed through PayPal via the original payment method. The refund typically arrives within 5–7 business days, but this time may vary depending on the bank and region.
PayPal may charge a small processing fee. If the product is not approved, customer service will explain the reason and return the item.
Return Notice
Ensure the product matches the information confirmed by customer service and is fully packaged to prevent shipping damage or loss.
We recommend using trackable shipping and retaining the tracking number.
Unless there is a quality issue or the wrong item was shipped, return shipping costs are the customer's responsibility.
Quality Issues or Shipping Damage: Depending on the circumstances, a full refund, partial refund, or exchange may be available.
Refund Instructions
Refunds will be made through the original payment method (PayPal) for the original product price, excluding return shipping costs (unless there is a quality issue or the wrong item was shipped).
Refunds are typically credited within 5–7 business days, but the specific timeframe may vary depending on the bank and region.
If the return is not approved, customer service will explain the reason and return the item.
Exception Handling
Lost in Shipping: Please provide the tracking number and relevant information, and customer service will assist in contacting the shipping company to resolve the issue.
Return Delays: Holidays, peak seasons, or force majeure events (such as extreme weather or epidemics) may cause return delays. Roncooley will promptly communicate with customers and provide solutions.
Customer Service Contact Information
For any questions or return assistance, please contact:
Email:roncooleyshop@hotmail.com
Tel: +86 17129143055
Roncooley is committed to providing every customer with a safe, smooth, and transparent shopping and returns experience. Please follow the above process to ensure a smooth return process.