Roncooley takes user privacy very seriously. We are committed to providing a high-quality shopping experience while collecting, using, and managing user information securely and legally. This Privacy Policy describes the types of information we collect, the purposes for which we use it, how we store it, our security measures, and the rights users have to manage their data.

Information Collection

When you register an account, place an order, or use our website services, Roncooley may collect the following types of information:

Personally identifiable information: This includes your name, contact information, shipping address, and email address, which is used for order processing and customer service.

Payment Information: This includes payment account information (such as your PayPal account) and payment history, which is used solely to process payment and refund transactions.

Browsing and behavioral data: This includes pages visited, clickthroughs, shopping preferences, and usage habits, which are used to optimize website functionality and enhance user experience.

Customer communication information: This includes emails, phone calls, or online conversations between users and customer service, which is used to resolve issues and improve our services.

All information collected is lawful and necessary, and is strictly used for purposes related to orders, payment, shipping, and customer service.

Data Use Purposes

The user information we collect is primarily used for the following purposes:

Order Processing and Shipping: Ensure accurate and timely delivery of products, including tracking and exception handling.

Customer Service: Provide users with returns, refunds, exchanges, and after-sales support.

Payment and Financial Management: Verify payment information, process transactions, and issue refunds.

Service Optimization: Analyze user preferences and usage patterns to enhance website design, functionality, and overall shopping experience.

Communication and Notification: Send users order status, event information, or service updates. Users can opt in or out of receiving marketing communications.

All information is used strictly in accordance with the principles of lawfulness, transparency, and minimization, and only for the purposes stated above.

Data Storage and Security

User information is securely stored on protected servers, and advanced technical and management measures are Implemented to prevent unauthorized access, disclosure, tampering, or loss.

We regularly update our security policies to ensure that our information handling processes comply with industry standards.

User information will not be sold, rented, or used for unauthorized commercial purposes.

In certain circumstances (such as legal requirements, transaction completion, or to protect Roncooley's legitimate rights and interests), we may disclose necessary information as required by law.

User Data Management Rights

Users have the following rights regarding their personal information:

Access and Modification: Users can review and update their account information and contact information at any time.

Deletion: Users can request deletion of their account information, ensuring that this does not affect ongoing orders or legal record retention.

Restricted Use: Users can choose to limit the use of certain information for marketing or analytical purposes.

Data Portability: Users can request to export their information in a commonly used format for personal records or transfer to other services.

To exercise any of these rights, please get in touch with Roncooley Customer Service. We will promptly process your request and ensure that you retain control over your personal information.

Children's Privacy

This website is not intended for children under the age of 18. If you discover that a child has provided personal information, please get in touch with us immediately, and we will take steps to delete the data.

Applicable Law and Changes to Terms

This Privacy Policy is governed by the laws of the People's Republic of China. Roncooley reserves the right to modify or update this Privacy Policy at any time. Continued use of this website after any update constitutes acceptance of the revised terms.

Customer Service Contact Information

If you have any questions about this Privacy Policy or require assistance managing your personal information, please contact:

Email: roncooleyshop@hotmail.com

Tel: +86 17129143055

Roncooley is committed to providing every customer with a secure, transparent, and controllable shopping and information experience. Please feel free to use our services.